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Privacy Policy

1. Introduction

Grime Gone Solutions ("we," "us," or "our") is a professional pressure washing service provider operating in Wake Forest, North Carolina and surrounding areas. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, and safeguard information you provide when you submit a lead form through our Facebook or Instagram advertisements (Meta Ads), including auto-fill lead generation forms. Please read this policy carefully. If you do not agree with its terms, please do not submit your information through our forms.

2. Information We Collect

When you submit a lead form through our Meta Ads, we may collect the following information, which Facebook may auto-populate from your profile:

Full name
Phone number
Email address
Service location (city, state, zip code)
Type of service requested (e.g., driveway washing, house washing, deck cleaning)

We do not collect payment information, Social Security numbers, or any other sensitive personal information through our lead forms.

3. How Meta (Facebook) Auto-Fill Works

Our lead generation forms use Meta's Instant Forms feature. When you click on our ad, Facebook may automatically pre-populate the form fields with information from your Facebook profile to make submission easier. You have the ability to review and edit this information before submitting.

By submitting the form, you are providing your information directly to Grime Gone Solutions. Meta's own Privacy Policy governs how Facebook handles your data on their platform. You can review Meta's Privacy Policy at: https://www.facebook.com/privacy/policy

4. How We Use Your Information

We use the information you provide solely to:

Contact you to discuss your pressure washing service needs
Provide a quote or estimate for requested services
Schedule a service appointment
Follow up regarding your inquiry
Send service-related communications such as appointment confirmations and reminders

We do not use your information for unrelated marketing without your explicit consent, and we do not sell your personal information to third parties.

5. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Service providers: We may share your information with trusted third-party tools we use to manage leads and schedule appointments (e.g., CRM software, scheduling platforms). These providers are contractually required to protect your information.
Legal compliance: We may disclose your information if required by law, court order, or governmental authority.
Business transfers: In the event of a merger or sale of our business, your information may be transferred as part of that transaction.

6. Data Retention

We retain your contact information for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of our business relationship and up to three (3) years thereafter for recordkeeping purposes. You may request deletion of your information at any time (see Section 11).

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Rights — North Carolina Residents

As a resident of North Carolina, you have the following rights regarding your personal information:

Right to Know: You may request information about the personal data we have collected about you.
Right to Correct: You may request that we correct inaccurate information we hold about you.
Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt Out: You may opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within 30 days.

Note: North Carolina's Consumer Privacy Act (NCDPA) provides additional privacy protections for NC consumers. Grime Gone Solutions is committed to complying with all applicable state privacy laws.

9. Children's Privacy

Our services and lead forms are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our forms, please contact us immediately and we will promptly delete that information.

10. Third-Party Platforms

Our lead forms are hosted on Meta's platforms (Facebook and Instagram). We are not responsible for the privacy practices of Meta or any other third-party platform. We encourage you to review their privacy policies before submitting any information.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to be removed from our contact list, please reach out to us:

Grime Gone Solutions
Location: Wake Forest, North Carolina
Phone: 919-971-2534
Email: grimegonesolutions@gmail.com

We will respond to all privacy-related inquiries within 30 business days.

12. Changes to This Policy

This Privacy Policy was last updated on June 19, 2026. We reserve the right to update this policy at any time. If we make material changes, we will update the effective date at the top of this document. Continued submission of your information after any changes constitutes your acceptance of the updated policy.